1. I HAVE NEVER HAD MAID SERVICE BEFORE. HOW DOES IT WORK?

JUST CALL OUR OFFICE. WE WILL CREATE YOUR CLIENT PROFILE BY ASKING YOU SOME SIMPLE QUESTIONS, INCLUDING THE TYPE OF SERVICE YOU DESIRE. WE WILL PROVIDE YOU A COST ESTIMATE AND BOOK YOU AN APPOINTMENT AT THE TIME AND DATE OF YOUR CHOOSING (PENDING AVAILABILITY).

2. SHOULD I DO ANYTHING TO PREPARE FOR CLEANING SERVICE?

YOU CAN HELP US PROVIDE EXCEPTIONAL CLEANING SERVICE BY FOLLOWING THESE STEPS: 

YOU CAN CONTACT US WITH ANY CONCERNS OR QUESTIONS AT ANY TIME. CURRENT CUSTOMERS CAN FILL OUT THE PROVIDED SPECIAL INSTRUCTIONS FORM AVAILABLE ON THE CUSTOMER SERVICE PAGE OF OUR WEBSITE.
PICK UP AND TIDY ALL ROOMS BEFORE WE ARRIVE SO THAT WE MAY DEDICATE OUR TIME TO CLEANING, RATHER THAN STRAIGHTENING UP. IT WILL BE MORE COST-EFFECTIVE IF YOU DO THE STRAIGHTENING UP BEFORE WE ARRIVE. TIDYING THE HOUSE BEFORE OUR ARRIVAL ALSO PREVENTS US FROM PUTTING STRAY OBJECTS IN THE WRONG LOCATION (THUS, YOU WILL NEVER HAVE TO HUNT FOR THE REMOTE CONTROL).

PLACE FRESH LINENS ON THE BEDS IF YOU WOULD LIKE US TO STRIP THE SHEETS AND REMAKE THE BED WITH CLEAN LINENS. IF YOU DO NOT LEAVE SHEETS OUT. PLEASE LET US KNOW WHERE TO LOOK FOR THEM. WE NEED YOUR AUTHORIZATION TO OPEN CLOSETS IN YOUR HOUSE.

WE WILL DUST PICTURE FRAMES AND MIRRORS. PLEASE WE ASK THAT YOU SECURE HANGING PICTURE FRAMES AND MIRRORS ON STURDY WALL HOOKS APPROPRIATE FOR THE WEIGHT OF THE HANGING ITEM. ALSO INSPECT THE HANGING WIRE AND REPLACE IF DETERIORATED. PLACE BUMPER GUARDS ON THE BACKSIDE CORNERS OF WALL HANGINGS TO KEEP THE WALL PAINT FROM GETTING SCRATCHED.

WE WILL MOVE CHAIRS TO VACUUM HARDWOOD FLOORS. PLACE FELT PADDING ON THE FEET OF FURNITURE PIECES THAT ARE ON HARDWOOD FLOORS TO AVOID SCRATCHING THE FLOOR WHEN WE MOVE THE FURNITURE TO CLEAN UNDER IT.

CHECK AND REPAIR LOOSE OR BROKEN ITEMS, SUCH AS TOWEL RACKS, TOILET PAPER HOLDERS, MICROWAVE AND REFRIGERATOR HANDLES, GLASS SHELVES, AND SO ON.

3. WHAT SHOULD I DO WITH MY PET WHILE YOU ARE CLEANING?

NOTHING. OUR CLEANING TEAMS WORK SAFELY AROUND THE HOUSE WITH PETS. HOWEVER, IF YOU WOULD LIKE TO GIVE US SPECIFIC INSTRUCTIONS REGARDING YOUR PET, PLEASE CONTACT US.

4. WHAT TIME WILL YOU ARRIVE?

WHILE WE CANNOT TELL YOU THE EXACT TIME OF ARRIVAL, WE WILL GIVE YOU AN ESTIMATED TIME. WE SCHEDULE APPOINTMENTS MORNING OR AFTERNOONS. OUR FIRST APPOINTMENT OF THE DAY IS AT 8:30AM AND OUR LAST APPOINTMENT IS NO LATER THAN 4PM. WE WANT OUR CLEANING LADIES TO GET BACK TO THEIR FAMILIES BY 5 AND 6PM. FOR FIRST TIME DEEP CLEANING, WE NEED TO ALLOW EXTRA TIME FOR THE CLEANING.

5. DO I NEED TO BE HOME WHEN YOU ARRIVE? WHAT ABOUT A KEY?

YOU DON’T NEED TO BE HOME WHEN WE CLEAN. WE  DO NOT MIND IF YOU DECIDE TO STAY HOME. HOWEVER YOU FEEL COMFORTABLE . FOR CONVENIENCE, MOST CLIENTS PROVIDE US WITH A KEY, KEYLESS ENTRY CODE, GARAGE CODE OR BOX CODE. YOU CAN LEAVE A KEY FOR US AT THE INITIAL CLEANING, OR YOU CAN SEND US A KEY IN THE MAIL (BE SURE TO USE A PADDED MAILER). WE TAKE THE SECURITY OF OUR CLIENTS' KEYS VERY SERIOUSLY. WE KEEP YOUR KEY IN A SAFE BOX IN OUR OFFICE AND RELEASE TO THE CLEANING TECH ON THE DAY OF THE CLEANING. CLIENTS WHO USE A SECURITY ALARM TYPICALLY ASSIGN US OUR OWN UNIQUE SECURITY CODE. FOR APARTMENT AND CONDOMINIUM COMPLEXES, WE GENERALLY REGISTER AT THE FRONT DESK AND SIGN OUT A KEY.

6. DO I NEED TO PROVIDE ANY SUPPLIES OR EQUIPMENT?

WE PROVIDE SOME CLEANING PRODUCTS. WE REQUEST OUR CUSTOMERS TO PROVIDE FLOOR CLEANER, SHOWER CLEANER, TOILET CLEANER AND FURNITURE POLISH. WE WILL PROVIDE ALL THE CLEANING  EQUIPMENT TO PERFORM OUR JOB. HOWEVER, WE WILL BE HAPPY TO USE ANY PRODUCTS THAT YOU SUPPLY FOR SPECIFIC AREAS LIKE HARDWOOD OR MARBLE FLOORS OR GRANITE COUNTERS (PLEASE ADVISE OUR OFFICE OF ANY SPECIAL INSTRUCTIONS). WE WILL FOLLOW ANY INSTRUCTIONS YOU MAY HAVE PROVIDED WHEN YOU CONTACTED OUR OFFICE.

7. WHO WILL CLEAN MY HOME OR COMMERCIAL SPACE?

A TEAM OF THREE OR FOUR CLEANING PROFESSIONALS WILL CLEAN YOUR HOME. ONE OF THE TEAM MEMBERS WILL BE A TEAM LEADER, WHO, IN ADDITION TO ASSISTING WITH THE CLEANING, WILL GUIDE THE TEAM AND PERFORM AN INSPECTION AT THE END OF THE VISIT.
FOR OFFICES ONLY, SOMETIMES THERE WILL BE ONE PERSON. DEPENDING ON THE SIZE OF THE SPACE AND THE TIME, MOST OFFICES ARE CLEANED AFTER HOURS. WE HAVE ONE PERSON THAT SPECIALIZES IN COMMERCIAL CLEANING.

8. WILL THE SAME TEAM CLEAN FOR ME EVERY TIME?

YES THE SAME THREE OR FOUR PERSON TEAM WILL CLEAN FOR YOU IF YOU SCHEDULE WEEKLY OR BI-WEEKLY CLEANING SERVICE. HOWEVER IF ONE OF THE LADIES IS SICK WE WILL SEND A DIFFERENT PERSON. WE ASK YOU TO BE UNDERSTANDING.

9. CAN I REQUEST TEAM MEMBERS TO REMOVE THEIR SHOES WHEN THEY CLEAN?

FOR PERSONAL SAFETY REASONS, TEAM MEMBERS ARE REQUIRED TO WEAR SHOES AT ALL TIMES WHEN CLEANING. WE WILL NOT REMOVE OUR SHOES FOR CLEANING. WE ARE SORRY BUT FOR LIABILITY FOR THE CUSTOMER AND THE COMPANY, ALL TEAM MEMBERS HAVE TO WEAR TENNIS SHOES WHEN CLEANING YOUR HOUSE. IF YOU WANT SHOES COVERED, PLEASE PROVIDE   BOOTIES THAT GO OVER THE SHOE THAT THEY CAN WEAR WHILE DUSTING, NOT WHILE CLEANING BATHROOMS.

10. HOW DO I PAY FOR SERVICE?

PAYMENT IS DUE AT THE TIME OF SERVICE. WE ACCEPT CASH, PERSONAL CHECK, VISA AND MASTERCARD. WE DO NOT ACCEPT AMERICAN EXPRESS. FOR CLIENTS WHO WISH TO SET UP RECURRING PAYMENT WITH THEIR BANK’S AUTO-PAY FEATURE, PLEASE BE SURE TO SCHEDULE CHECKS TO ARRIVE AT THE OFFICE BEFORE OR ON THE DAY OF SERVICE. IT IS OUR POLICY TO KEEP A CREDIT CARD ON FILE TO GUARANTEE YOUR CLEANING APPOINTMENT. ARRANGE AUTOMATIC CREDIT CARD BILLING FOR FUTURE CLEANING SERVICE BY ENROLLING IN OUR CREDIT CARD PAYMENT PLAN. CLICK HERE TO DOWNLOAD THE CREDIT CARD ENROLLMENT FORM.
PLEASE NOTE THAT CLEANING  AND JANITORIAL SERVICES ARE TAXABLE SERVICES. WE WILL ADD 8.25% STATE TAX. CHECK OUT THE LINK CLEANING AND JANITORIAL SERVICES (94-111) FOR MORE INFO.

11. HOW DO YOU DETERMINE YOUR RATES?

THE COST TO CLEAN YOUR HOME IS BASED ON THE SIZE OF YOUR HOUSE OR BUSINESS. A CLEANING TEAM IS GENERALLY COMPRISED OF THREE MEMBERS.

WHAT IF I RESCHEDULE MY ROUTINE CLEANING?

IF YOU ARE SET UP FOR WEEKLY, BIWEEKLY, OR MONTHLY CLEANING AND YOU SKIP A CLEANING, THE NEXT TIME WE GO CLEAN YOUR RATE WILL CHANGE. THIS MEANS THAT OUR WEEKLY CUSTOMERS THAT SKIP A CLEANING WILL HAVE TO PAY THE BIWEEKLY RATE. THE BIWEEKLY CUSTOMERS THAT SKIP A CLEANING WILL PAY THE MONTHLY RATE AND FOR OUR MONTHLY CUSTOMERS THAT SKIP A CLEANING WE WILL HAVE AN ADDITIONAL CHARGE OF $20 IF THE CLEANING IS DONE ON THE 6TH WEEK AFTER THE SCHEDULE DATE. THIS DOES NOT MEAN YOUR SCHEDULE DATE WILL CHANGE. AFTER CANCELLATION, YOUR SCHEDULE WILL GO BACK TO NORMAL AND YOUR RATE TOO.
YOU MAY CANCEL OR RESCHEDULE. HOWEVER, PLEASE KEEP IN MIND THAT WE RESERVE TIME IN OUR DAY TO ACCOMMODATE YOUR CLEANING . THEREFORE, WE REQUEST A 24-HOUR ADVANCE NOTICE TO CANCEL YOUR APPOINTMENT WITHOUT PENALTY.
THERE  IS NO CHARGE FOR CANCELLATION MADE WITH A 24-HOUR NOTICE ON BUSINESS DAYS.
HOWEVER, WE CHARGE A $30 FEE FOR CANCELLATION MADE WITH LESS THAN 24 HOURS NOTICE.
THE LOCKOUT FEE IS $30 IF THE CLEANING TEAM ARRIVES AND YOU FORGOT TO LEAVE THE KEY. SINCE THIS IS NOT OUR FAULT AND THE CLEANING CREW CAN'T ENTER THE HOUSE, THIS WILL BE CONSIDERED A LAST-MINUTE CANCELLATION.

12. DO YOU WASH LAUNDRY OR DISHES?

WE DO NOT PROVIDE LAUNDRY OR DISH WASHING SERVICE AT THIS TIME.

13. DO YOU STEAM CLEAN CARPETS?

CURRENTLY, WE ARE NOT STAFFED FOR CARPET CLEANING.

14. DO YOU WASH WINDOWS?

YES, WE PROVIDE FOR AN ADDITIONAL RATE:

  • WINDOW CLEANING
  • POWER WASH
  • GUTTER CLEANING

15. ARE YOU LICENSED, AND INSURED?

YES, WE ARE FULLY LICENSED, AND INSURED.

16. WHAT IF SOMETHING BREAKS WHILE YOUR TEAM IS CLEANING?

WE TREAT YOUR HOME OR OFFICE WITH AS MUCH CARE AS IF IT WERE OUR OWN. IN THE EVENT OF A MISHAP, OUR CLEANING TEAM WILL LEAVE YOU A NOTE, AND OUR OFFICE MANAGER WILL PROMPTLY CONTACT YOU TO DISCUSS THE INCIDENT. WE PAY THE COST OF REPLACEMENT OR REPAIR, AND WE CARRY INSURANCE FOR VALUABLE ITEMS.

WHEN IT COMES TO ITEMS OR COLLECTIONS OF SIGNIFICANT SENTIMENTAL OR MONETARY VALUE, WE ASK THAT CLIENTS BRING THESE ITEMS TO OUR ATTENTION AND DIRECT US TO AVOID CLEANING THEM. IN SUCH CASES, WE PREFER TO LEAVE YOUR PRECIOUS OBJECTS UNDISTURBED, RATHER THAN RISKING A MISHAP.

IN ADDITION TO VALUABLE ITEMS AND COLLECTIONS, WE AVOID CLEANING CURIO CABINET INTERIORS. WE MAY ALSO AVOID CLEANING SENSITIVE ITEMS SUCH AS PLASMA TELEVISION SCREENS, COMPUTERS, OTHER ELECTRONIC DEVICES, AND ASSOCIATED WIRES OR PLUGS.

17. WHAT IF I’M NOT SATISFIED WITH A CLEANING?

AT KAS CLEANING WE HAVE A 200% SATISFACTION GUARANTEE. IF YOU ARE NOT SATISFIED WITH YOUR CLEANING FOR ANY REASON, CONTACT US WITHIN 24 HOURS OF SERVICE, AND WE WILL RETURN THE NEXT DAY AT OUR EXPENSE TO MEET WITH YOU, RECEIVE YOUR INSTRUCTIONS, AND CORRECT THE PROBLEM. THAT’S HOW CONFIDENT WE ARE THAT YOU WILL LOVE OUR CLEANING.

18. WHAT IF I NEED TO RESCHEDULE OR CANCEL AN APPOINTMENT?

YOU MAY CANCEL OR RESCHEDULE. HOWEVER, PLEASE KEEP IN MIND THAT WE RESERVE TIME IN OUR DAY TO ACCOMMODATE YOUR CLEANING. THEREFORE WE REQUIRE A 24-HOUR ADVANCE NOTICE TO CANCEL YOUR APPOINTMENT WITHOUT PENALTY.

THERE IS NO CHARGE FOR CANCELLATIONS MADE WITH 24 HOURS NOTICE ON BUSINESS DAYS (M-F, 7AM-5PM). HOWEVER, WE CHARGE A $30 FEE FOR CANCELLATIONS MADE WITH LESS THAN 24 HOURS NOTICE. PLEASE NOTE, TO AVOID A FEE, MONDAY CLIENTS ARE REQUIRED TO CANCEL BY 3 PM ON THE PRECEDING THURSDAY.

19. WHAT IF MY ROUTINE CLEANING FALLS ON A HOLIDAY?

WE OBSERVE THESE HOLIDAYS:

  • NEW YEAR’S DAY
  • MEMORIAL DAY
  • INDEPENDENCE DAY
  • LABOR DAY
  • THANKSGIVING DAY
  • CHRISTMAS DAY


IF A ROUTINE CLEANING FALLS ON ONE OF THESE HOLIDAYS, WE WILL CONTACT YOU IN ADVANCE TO ARRANGE A MAKE-UP DATE (PLEASE BE SURE TO PROVIDE US WITH A VALID EMAIL ADDRESS FOR CONVENIENCE). WE WORK ON MANY FEDERAL HOLIDAYS. UNLESS YOU CANCEL SERVICE, YOU CAN EXPECT US TO ARRIVE AS SCHEDULED IF YOUR CLEANING DATE FALLS ON ANY HOLIDAY EXCEPT THOSE STATED ABOVE.