Our comprehensive residential cleaning services will keep your home looking and feeling its best, providing a comfortable and healthy living space for you and your family.
Here is our recurrent cleaning checklist. If you are unsure of what type of cleaning your house needs, please refer to our list of frequently ask question #18 to help you determine what type of cleaning your house requires.
KAS Cleaning has customers choose and provide the products they prefer our team to use in their home, giving you the control of what is being used or prefer to use in your house specially if you have allergies to certain chemicals or when you have marble, slate, granite, wood floors. It is important to use the correct cleaners of your preference.
We are extra careful not to break or damage anything while we clean. However, at times accidents can happen. (For this reason we carry commercial GL).
Identical replacement is always attempted, but not guaranteed. We request that all irreplaceable items (whether sentimentally or monetarily valuable) be stored and/or not cleaned by our staff. KAS CLEANING SERVICE.INC must be notified within 24 hours of service if a client should find that something is damaged or missing.
Just call our office. We will create your client profile by asking you some simple questions, including the type of service you desire.
We will provide you a cost estimate and book you an appointment at the time and date of your choosing (pending availability).
You can help us provide exceptional cleaning service by following these steps:
You can contact us with any concerns or questions at any time.
Current customers can fill out the provided special instructions form available on the customer service page of our website.
Pick up and tidy all rooms before we arrive so that we may dedicate our time to cleaning, rather than straightening up. It will be more cost-effective if you do the straightening up before we arrive.
Tidying the house before our arrival also prevents us from putting stray objects in the wrong location (thus, you will never have to hunt for the remote control).
Place fresh linens on the beds if you would like us to strip the sheets and remake the bed with clean linens. If you do not leave sheets out. Please let us know where to look for them. We need your authorization to open closets in your house.
We will dust picture frames and mirrors. Please we ask that you secure hanging picture frames and mirrors on sturdy wall hooks appropriate for the weight of the hanging item.
Also inspect the hanging wire and replace if deteriorated. Place bumper guards on the backside corners of wall hangings to keep the wall paint from getting scratched.
We will move chairs to vacuum hardwood floors. Place felt padding on the feet of furniture pieces that are on hardwood floors to avoid scratching the floor when we move the furniture to clean under it.
Check and repair loose or broken items, such as towel racks, toilet paper holders, microwave and refrigerator handles, glass shelves, and so on.
Nothing. Our cleaning teams work safely around the house with pets. However, if you would like to give us specific instructions regarding your pet, please contact us.
While we cannot tell you the exact time of arrival, we will give you an estimated time. We schedule appointments morning or afternoons.
Our first appointment of the day is at 8:30am and our last appointment is no later than 4pm. We want our cleaning ladies to get back to their families by 5 and 6pm. For the first time deep cleaning, we need to allow extra time for the cleaning.
You don’t need to be home when we clean. We do not mind if you decide to stay home. however you feel comfortable.
For convenience, most clients provide us with a key, keyless entry code, garage code or box code.
You can leave a key for us at the initial cleaning, or you can send us a key in the mail (be sure to use a padded mailer).
We take the security of our clients’ keys very seriously. We keep your key in a safe box in our office and release to the cleaning tech on the day of the cleaning.
Clients who use a security alarm typically assign us our own unique security code. For apartment and condominium complexes, we generally register at the front desk and sign out a key.
We provide some cleaning products. We request our customers to provide floor cleaner, shower cleaner, toilet cleaner and furniture polish.
We will provide all the cleaning equipment to perform our job. However, we will be happy to use any products that you supply for specific areas like hardwood or marble floors or granite counters (please advise our office of any special instructions).
We will follow any instructions you may have provided when you contacted our office.
A team of two or three cleaning professionals will clean your home.
One of the team members will be a team leader, who, in addition to assisting with the cleaning, will guide the team and perform an inspection at the end of the visit.
For offices only, sometimes there will be one person. Depending on the size of the space and the time, most offices are cleaned after hours. We have one person that specializes in commercial cleaning.
Yes, the same two or three person team will clean for you if you schedule weekly or bi-weekly cleaning service.
However if one of the ladies is sick we will send a different person. we ask you to be understanding.
For personal safety reasons, team members are required to wear shoes at all times when cleaning. We will not remove our shoes for cleaning.
We are sorry but for liability for the customer and the company, all team members have to wear tennis shoes when cleaning your house.
If you want shoes covered, please provide booties that go over the shoe that they can wear while dusting, not while cleaning bathrooms.
Payment is due at the time of service. We accept cash, personal check, visa and mastercard. We do not accept american express.
For clients who wish to set up recurring payment with their bank’s auto-pay feature, please be sure to schedule checks to arrive at the office before or on the day of service. It is our policy to keep a credit card on file to guarantee your cleaning appointment.
Arrange automatic credit card billing for future cleaning service by enrolling in our credit card payment plan. Click here to download the credit card enrollment form.
Please note that cleaning and janitorial services are taxable services. We will add 8.25% state tax. check out the link cleaning and janitorial services (94-111) for more info.
Due to using a third-party credit card company we will charge a 3% convenience fee. Ach payments will be charged a 1% transaction fee (max$10) on each transaction.
You have several options to make your payment and save these fees. We accept cash, check, venmo payment @kas-cleaning and zelle under 214-773-0683 and cash.app $kascleanings.
The cost to clean your home is based on the size of your house or business. A cleaning team is generally comprised of three members.
What if i reschedule my routine cleaning?
If you are set up for weekly, biweekly, or monthly cleaning and you skip a cleaning, the next time we go clean your rate will change. This means that our weekly customers that skip a cleaning will have to pay the biweekly rate.
The biweekly customers that skip a cleaning will pay the monthly rate and for our monthly customers that skip a cleaning we will have an additional charge of $20 if the cleaning is done on the 6th week after the schedule date.
This does not mean your schedule date will change. After cancellation, your schedule will go back to normal and your rate too.
You may cancel or reschedule. However, please keep in mind that we reserve time in our day to accommodate your cleaning.
Therefore, we request a 24-hour advance notice to cancel your appointment without penalty. There is no charge for cancellation made with a 24-hour notice on business days.
However, we charge a $50 fee for cancellation made with less than 24 hours notice.
The lockout fee is $50 if the cleaning team arrives and you forgot to leave the key. Since this is not our fault and the cleaning crew can’t enter the house, this will be considered a last-minute cancellation.
That we have 2 options:
Hourly rate and flat rate based on the sf of your home or business.
Yes, we provide laundry or dish washing service at this time.
3 hours minimum required.
Yes, we provide for an additional rate:
Yes, we are fully licensed, and insured.
We treat your home or office with as much care as if it were our own. In the event of a mishap, our cleaning team will leave you a note, and our office manager will promptly contact you to discuss the incident.
We pay the cost of replacement or repair, and we carry insurance for valuable items.
When it comes to items or collections of significant sentimental or monetary value, we ask that clients bring these items to our attention and direct us to avoid cleaning them.
In such cases, we prefer to leave your precious objects undisturbed, rather than risking a mishap.
In addition to valuable items and collections, we avoid cleaning curio cabinet interiors.
We may also avoid cleaning sensitive items such as plasma television screens, computers, other electronic devices, and associated wires or plugs.
At Kas cleaning, we have a 200% satisfaction guarantee. If you are not satisfied with your cleaning for any reason, contact us within 24 hours of service, and we will return the next day at our expense to meet with you, receive your instructions, and correct the problem.
That’s how confident we are that you will love our cleaning.
You may cancel or reschedule. However, please keep in mind that we reserve time in our day to accommodate your cleaning.
Therefore we require a 24-hour advance notice to cancel your appointment without penalty.
There is no charge for cancellations made with 24 hours notice on business days (m-f, 7am-5pm). However, we charge a $30 fee for cancellations made with less than 24 hours notice.
Please note, to avoid a fee, monday clients are required to cancel by 3 pm on the preceding thursday.
Let’s be honest, we like to think that our home doesn’t require deep cleaning but even the tidiest homes can use a good deep cleaning from time to time. We have a very simple test that you can do yourself to determine if your house requires a deep cleaning. It will only take 5 minutes to go around your house and pay attention to the following areas: If your answer is yes to any of the following questions then you need a DEEP Cleaning.
If you answer yes to 1 or 2 of the above questions congratulations you are a great candidate for DEEP cleaning. The process is more time consuming and requires more work compared to a regular cleaning visit.
Dusting the house First dust with a long duster removing cobwebs, then follow up with hand wiping everything with a washcloth soap and degreaser to remove grime dust and stains. We may need to change the rag off multiple times.
Bathrooms: your shower doors and walls have a white thick film called soap scum and in some rare cases the corners of the shower have mildew stains. Soap scum is an inevitable consequence in a bathroom. This filmy layer hangs onto shower doors, tiles, and faucets, and should be tackled quickly to remove it entirely. Soap scum happens when the fatty ingredients in bar soap react with minerals in water and cling to surfaces, we need to Scrub the areas with a sponge and brush, then rinse and dry thoroughly. Repeat if necessary. We might need to use strong chemicals for deep cleaning.
Kitchen: We will hand wash everything with a mixture of soap and degreaser to remove stains and buildup grease.
After the deep cleaning is complete you will need to get on our schedule for weekly, biweekly or monthly cleaning visits, we guarantee your house will not need another deep cleaning as long as you stay on a consistent schedule because we will make sure everything gets cleaned and dusted on every single visit, the difference between KAS Cleaning and other cleaning companies is that we do not rotate areas, we clean the whole house on every visit. Call or email to get a quote and let us know what type of cleaning you would like to book.
Currently, wait times can exceed over two weeks to schedule cleanings. For years we have not enforced our $50.00 same day cancelation fee that is stated in KAS’s Terms and Conditions. Currently we are experiencing a significant amount of same day cancellations. Effective immediately we will begin charging $50.00 for same day cancellations. Please consider our scheduling/preparation and that we are reserving a time slot for your cleaning. If you cancel and reschedule within a 48 hour period NO fee will apply. This fee will ONLY apply to accounts that cancel less than 24 hours prior to their scheduled cleaning.
We specialize in sanitized cleaning. As the situation with COVID-19 continues to impact aspects of life everyday, our cleaning technicians are ready to help sanitize your home. You can count on KAS Cleaning for your professional cleaning needs, and we’re going to continue to provide a reliable, safe sanitized cleaning service you can trust.
We are open so schedule your service now or later. We take multiple steps to minimize health risks to our clients, our technicians, and our communities with our professional cleaning guidelines.
Our experienced and dependable cleaning technicians are licensed, bonded, and insured.